Common Issues

On which operating systems is Premiere Rush supported?

For information on supported systems, see the System Requirements.

I have reached my storage limit. How do I upgrade or manage my storage?

For information on managing your cloud storage, or upgrading your storage, see Upgrade storage for Adobe Premiere Rush.

Why do I see green and purple streaks in my video while editing in Premiere Rush?

You may sometimes see a green and pink haze while editing your video in Premiere Rush or in the exported project. This issue could occur because of driver compatibility issues, and you may need to upgrade your driver. 

For more information on fixing this issue, see Green and pink video in Premiere Pro or Premiere Rush.

How do I know if the Motion Graphics template I imported from Stock will work with Premiere Rush?

To understand which Stock Motion Graphics templates are compatible with Premiere Rush, see Stock compatibility for Motion Graphics templates.

I am not able to sync my project. How do I edit my project using Premiere Rush on another device?

All changes you make in Premiere Rush on your iOS device sync automatically with Premiere Rush on the desktop. Any changes make in the desktop are synced to mobile as well, so you always have access to your latest edits wherever you go.

If you are not able to see your latest changes in another device, use the troubleshooting tips listed in Troubleshoot synchronization issues.

What are the common known issues present in Premiere Rush?

For information on known issues in the latest version of Premiere Rush, see Known issues.

Why. are some services not working in my Premiere Rush app?

In some scenarios, you may be unable to access some services - such as the ability to create a project, or sync projects between devices. This issue may occur because of temporary server outages or Internet disruption. For more information, see Why are some services not working within my Creative Cloud app?