Troubleshooting - Account Management
Created by: Bumi Optimus
Modified on: Wed, 22 Sep, 2021 at 3:47 PM
Account Management Issues
How can I change my password?
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
How can I change my credit card info?
How do I upgrade from the Starter plan to a paid plan?
You can visit this page to learn about upgrading from the Starter plan to a paid plan.
To upgrade your plan from within XD, click Help > Upgrade XD. This will open you a page where you can find the plan that is right for you.
How do I cancel and what happens to my files and my access to Adobe XD?
If you cancel your membership, you still have access to Creative Cloud member free benefits, any files or exports you saved to your device, your shared documents, and your shared links.
You will automatically move to the Starter plan which includes Adobe XD. However, you will lose the ability to create an unlimited number of shared links, shared documents, invites to shared documents, PDF exports, and video recording exports. You won't have access to your other apps or most services, and your cloud storage will be reduced to 2 GB.
Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
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