Account Management Issues
How can I change my password?
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
How can I change my credit card info?
Follow the steps mentioned in Update your credit card and billing information.
How do I upgrade or change my membership?
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
My trial expires soon. How do I convert it?
Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.
How do I cancel and what happens to my files?
If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.